SAIL Amsterdam 2020 has been cancelled, packages are no longer for sale. Read more about the careful settlement of outstanding issues here.

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FAQ

We are happy to help you if you have any questions. Please call us or use the contact form.

Contact

How can I contact you?

General

What is the official sales channel of the event?

Group packages (business)

Are large ships also available?
Can I take my dog / pet on board?
Can we book a hotel stay through SAIL?
Can we bring our own caterer?
Can we opt for a different pick-up or drop-off location?
From how many people can I book a group package?
How can I make my quotation final?
How can I request a quotation for a business group arrangement?
How do I know if a ship is available?
How does everyone get from the parking lot to SAIL Village?
How much does a parking ticket cost?
I have confirmed the booking, when can I expect the invoice?
I have received an agreement. Do I only have to click on the link, or do I also have to send a scan with signature?
Is it possible to board a wheelchair?
Is it possible to change a booking?
Is it possible to report an allergy?
Is it possible to take out a special event insurance policy?
Is parking included in the package?
Is the parking area at SAIL Village?
Is there a toilet on board?
We have booked, how do I get to the login environment?
We have guests staying in hotels in Amsterdam. They will come by taxi, is this possible?
We want to travel with our own touring car, is this possible?
What are the payment terms?
What are the terms and conditions?
What happens if someone arrives after boarding time?
What happens when the weather is bad?
What is the maximum number of parking tickets we can order?
When you book a business package, are we on board with other companies?
Where can I see which ships are accredited?
Where can our guests park?
Where is the pick-up and drop-off location?
Which packages do you offer?
Who are the catering partners?

Individual Tickets

Are there life jackets on board?
Can I board with a wheelchair?
Can I book a hotel stay via SAIL?
Can I bring my dog (pet) on board?
Can I choose which ship I want to sail on?
I only see tickets for a one-hour trip, but I want to sail on a sailing ship. Is this also possible?
I would like to book for 2 people, is this possible?
Is there a toilet on board?
To what age does the child price apply?
What does a ticket cost?
What is included in the price of a ticket?
When can the private / individual arrangements be booked?
When will I hear which ship I'm sailing on?
Where can we park?
Where do we board?

Public transport

Is it also possible to travel by public transport?
Is there a modified timetable for Amsterdam?

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